Privacy Policy & Data Protection

Your Privacy Matters

At Roothread, we value and prioritize the privacy of our customers. We want to assure you that any information you share with us remains strictly confidential. We are committed to transparency and the following privacy standards:

Information Collection

We collect only the essential customer information required for order processing and communication. This includes:

Name
Contact details (Email, Phone Number)
Shipping & Billing Address
Payment Information (Processed securely via encrypted gateways)

How We Use Your Information

The information collected is used solely for:

Processing and fulfilling your orders.
Providing customer support and updates.
Improving your personalized shopping experience.

No Selling of Data (Third-Party Policy)

We do not disclose, sell, or trade any customer information with third parties for marketing purposes. Your personal details are safe with us.

Note on Fulfillment: We only share necessary data (such as your address) with trusted partners like shipping carriers (e.g., USPS, FedEx) and payment processors strictly to ensure your order arrives safely.

Secure Transactions

We utilize industry-standard security measures (SSL Encryption) to ensure the safety of your information during online transactions. Your financial data is never stored on our servers.

Communication & Updates

We may occasionally contact you with:

Updates related to your current orders (Tracking, Confirmations).
Information about our sustainable products and promotions (only if you have opted in).

Your Rights: Data Access and Correction

You have full control. You can access, correct, or delete your personal information at any time by logging into your account on our website or contacting our support team at Contact@roothread.com.

Consent

By shopping with Roothread, you agree to our Privacy Policy. We are committed to maintaining your trust by safeguarding your information and providing you with a secure and enjoyable shopping experience.