Quality Guarantee & Returns Policy

Our "Eco-Conscious" Approach

As a sustainable brand, Roothread operates on a print-on-demand model to minimize textile waste. Because every item is custom-made for you, we do not accept returns for "change of mind" or sizing errors. This policy helps us avoid the massive carbon footprint associated with reverse logistics.

The Quality Guarantee: When We Replace Items

We stand behind our quality 100%. We will provide a free replacement or refund if:

The item arrives damaged.
The print quality is poor or blurry.
The item is defective or mislabeled (not the size you ordered).

How to Initiate a Return

If your order meets the criteria above, please follow these steps within 30 days of delivery:

Snap: Take clear photos of the issue (damage or print error).
Email: Contact our support team at Contact@roothread.com.
Resolve: We will review your claim and issue a replacement or refund immediately.

Returns & Cancellations FAQ

Can I change my address after placing an order?

Yes, but only in the next 2 hours. Because our system executes orders automatically for a better delivery experience, you must email us immediately. After 2 hours, the order is locked for production.

Can I cancel my order after it has been placed?

Unfortunately, we do not accept cancellations once an order has passed the 2-hour window. If you have urgent concerns, please contact us via email immediately.

What conditions qualify for returns or exchanges?

Returns or exchanges are only accepted under the following conditions:

The item arrives damaged.
The item is poorly printed (blurry or peeling).
The item is defective or mislabeled (not the size you ordered).

How do I initiate a return or exchange?

If your item meets the criteria above, please take clear pictures of the issue and contact us immediately at Contact@roothread.com. We will evaluate the case and issue a replacement.

What is the deadline for initiating a return?

We generally accept return or exchange requests within 30 days of the delivery date. Please contact us as soon as you notice an issue.

Can I return personalized or customized items?

No. Personalized items are final sale unless they arrive damaged or defective.

Can I return an item if I simply changed my mind?

No. As a sustainable brand, we do not accept returns for "change of mind." Our policy only covers items that are damaged, poorly printed, or defective. We encourage you to review orders carefully to avoid carbon waste.

How can I track the status of my return?

Once you've initiated a request, you will receive a confirmation email. You can reply to that email thread for real-time updates from our customer service team.